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PDI welcomes a new Director of Customer Success, our latest investment in client experience

by | Mar 1

Today, Emily DaSilva joined the PDI team as the new Director of Customer Success. She’ll be developing a customer success model to help PDI customers quickly onboard and start making progressive change using our portfolio of campaign tools.

This is part of our ongoing effort to further invest in client success and experience.emily dasilva headshot

“PDI is in an extraordinary moment of growth, with a keen and brilliant understanding of adaptable technology for the future of organizing. I am ecstatic to be joining this team of passionate advocates, entrepreneurs, and movement leaders, so that we can be a home for the most powerful voter mobilization initiatives in the country.”

Emily is the former Chief Operating Officer of Impactive (formerly Outvote), where she built the client strategies team, managing relationships with over 900 progressive campaigns, advocacy organizations, unions, and state parties for the 2020 elections.

Most recently, she’s been leveraging CS expertise as a Senior Consultant for a management consulting firm, Thoughtium, implementing unique learning and development initiatives for Fortune 100 companies and SMB clients in technology, healthcare, and media.

Emily is deeply involved in civil liberties advocacy in California — she’s in her third year of an elected position to the Board of Directors of the ACLU of Southern California, where she serves on multiple key committees.

“There has never been a more urgent time to maintain the momentum of progressive civic engagement, and I am inspired by the opportunity to ensure the highest success for the absolutely vital community of PDI campaigns, organizations, unions, and partners.”

Emily also co-founded the Board of Directors of Up To Us, an organization committed to engaging Gen Z in voter turnout, and advocacy for progressive causes. She led partnerships and initiatives for Up To Us 2020 Day of Action, registering over 40,000 new voters in one afternoon!

Emily’s work in voter mobilization and progressive organizing has been highlighted on CNN, CBS News, Axios, Fortune, NowThis, Upworthy, CalMatters, and in local publications. We’re so excited to have her joining the team.


Be sure to follow PDI on social media to keep up to date on the growing teams’ amazing work.

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